frequently asked questions

Onboarding FAQ

  • What is the onboarding process and how long does it take?

    1. Complete your profile page: Ensure all required fields are filled out fully


    2. Upload your certificates: Attach any necessary certification documents as requested


    3. Verification:

    • Once all information is submitted, we will verify your profile
    • This verification process typically takes 3-5 working days

  • How do I check and update my profile?

    1. Tap the "Account" icon on the bottom navigation bar

    2. Select "My profile"

    3. Add new or update fields, after edit, click "Save"


    If you wish to view your public profile, in the "My profile" page click on the icon on the top right corner.


    For more detailed instructions, check out our tutorial on YouTube:  https://youtu.be/5b1-Yf6GzsM?si=S2CiRbBuVTz_AFeo

  • Why do you need all my certificates and HKID?

    We require your HKID and certificates to verify your identity and ensure that you meet the qualifications for the position. Your HKID helps us confirm who you are, while your certificates allow us to validate your skills and credentials relevant to the job. This process ensures a secure and reliable experience for both you and the client.

  • I can't upload my certificate what do I do?

    If you have trouble uploading your certificates, please WhatsApp us at 6595 8289

other FAQ topics

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Apply for this role if you are a:

  • Care Worker
  • Personal Care Worker
  • Elderly Nursing Care Worker
  • Medical Escort
  • Elderly Care Worker

Job Scope:

  • Personal care
  • Companionship
  • Assistance with daily activities
  • Medical escort service
  • Medical appointments

Enrolled Nurse (EN)

Apply for this role if you are a:

Fully trained nurse with a two/three-year Diploma of Nursing

Job Scope:

  • Personal care
  • Condition monitoring
  • Medication management
  • Disease management
  • First aid
  • Emergency support
  • Infection control
  • Nutrition suggestions
  • Health assessment
  • Home modification advice
  • Nursing report

Registered Nurse (RN)

Apply for this role if you are a:

Fully trained nurse with a four/five-year Bachelor of Nursing

Job Scope:

  • Personal care
  • Condition monitoring
  • Medication management
  • Disease management
  • First aid
  • Emergency support
  • Infection control
  • Nutrition suggestions
  • Health assessment
  • Home modification advice
  • Nursing report

Allied Health

Apply for this role if you are a:

  • Physiotherapist
  • Occupational Therapist
  • Speech Therapist
  • Dietitian

Job Scope:

  • Formulating treatment plans to address the conditions and needs of patients.
  • Educating patients and family members on how to adjust to lifestyle changes.

Personal Care Worker (PCW)

Apply for this role if you are a:

  • Care Worker
  • Personal Care Worker
  • Elderly Nursing Care Worker
  • Medical Escort
  • Elderly Care Worker

Job Scope:

  • Personal care
  • Companionship
  • Assistance with daily activities
  • Medical escort service
  • Medical appointments

Enrolled Nurse (EN)

Apply for this role if you are a:

Fully trained nurse with a two/three-year Diploma of Nursing

Job Scope:

  • Personal care
  • Condition monitoring
  • Medication management
  • Disease management
  • First aid
  • Emergency support
  • Infection control
  • Nutrition suggestions
  • Health assessment
  • Home modification advice
  • Nursing report

Registered Nurse (RN)

Apply for this role if you are a:

Fully trained nurse with a four/five-year Bachelor of Nursing

Job Scope:

  • Personal care
  • Condition monitoring
  • Medication management
  • Disease management
  • First aid
  • Emergency support
  • Infection control
  • Nutrition suggestions
  • Health assessment
  • Home modification advice
  • Nursing report

Allied Health

Apply for this role if you are a:

  • Physiotherapist
  • Occupational Therapist
  • Speech Therapist
  • Dietitian

Job Scope:

  • Formulating treatment plans to address the conditions and needs of patients.
  • Educating patients and family members on how to adjust to lifestyle changes.